RETURNS

If something does not meet your expectations, you have 14 days from the date of receipt of the product to return it.

In Spain the return cost is €10.
In Europe the return cost is always €20, which will be deducted from the refund of the price paid.

HOW DO I REQUEST A RETURN?

Click the profile icon in the store navigation or go to the refund policy or returns page, then request a return.

Log in to your account:
In the **Email** field, enter your email address, then click **Continue**.
In your email account, open the message sent by our store and copy the six-digit verification code included in it.
Return to the online store and enter the six-digit verification code.
Click on the order you wish to return.
If your order includes more than one item, select the items you wish to return.
Select the reason for the return and add a note for the store.
Click **Request return**. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return label. Once the product is returned, you will receive a refund.

If the requested information is incomplete, the return request will be rejected.

If approved, you will receive an email with return authorization, and we will send the courier following the instructions you provided.

If you no longer have the original packaging, you can return your order using a different one, as long as it is well sealed to prevent loss of items.

Calle Santa Maria, 3
San Francisco Javier 07860
Formentera, Islas Baleares
Spain

Returns will be processed within 14 days.
Vintage Formentera will send you an email notification once the refund has been processed, which will be made using the same payment method used for the purchase.