Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
The item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at vintageformentera@hotmail.com. Please note that returns will need to be sent to the following address:
Calle Santa Maria, 3
San Francisco Javier
Formentera, Balearic Islands
Spain
If the return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions about returns, you can contact us at vintageformentera@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at vintageformentera@hotmail.com.
WHERE DO YOU DELIVER?
We deliver within the European Union.
WHAT ARE THE SHIPPING COSTS?
- In Spain, the cost is €6.00. Free shipping from €100.
- In the Canary Islands, the cost is €7.00. Free shipping from €100.
- In the rest of Europe, the cost is €10.00. Free shipping from €120.
WHAT ARE YOUR DELIVERY METHODS?
We work with:
- Correos
WHAT ARE THE DELIVERY TIMES?
Shipments within Spain
The estimated delivery time is 2 to 5 business days, not counting weekends or public holidays.
Orders placed before 12:00 may be prepared and shipped the same day or the next business day. Orders placed after 12:00 will be processed starting the following business day.
Shipments to the rest of the European Union
The estimated delivery time is 2 to 7 business days, not counting weekends or public holidays.
Orders placed over the weekend are processed on Monday.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay with Visa, MasterCard, Maestro, and Amex.
Vintage Formentera also accepts payment via PayPal, a secure payment method that lets you make online payments without entering your credit card number. All you need is your email address and PayPal password.
HOW CAN I TRACK MY PACKAGE?
In the order confirmation email you'll find a tracking number and a link to the carrier's website, where you can track your package.
WHAT HAPPENS IF I DON'T RECEIVE MY PACKAGE?
Please contact us at vintageformentera@hotmail.com with your order number and tracking number so we can look into it with the carrier.
